Your frontline staff play a vital role in shaping unforgettable visitor experiences, not just for your business but for the tourism industry overall.
Fáilte Ireland has developed an Ireland’s Ancient East Champions Programme workshop for Meath and Louth to help enhance customer service skills and build local product knowledge through our Know Your Destination and Inclusive Customer Service elements.
The Irelands Ancient East Champions Workshop for Louth and Meath is taking place in the Ardboyne Hotel Navan, on Wednesday April 9th 2025 from 10am to 1pm.
The workshop comprises of 4 main parts that cover Inclusive Tourism, Know your destination, Exceptional Customer Service and Accessibility.
Programme participants will:
- Gain a greater awareness and understanding of visitors and their diverse customer service and visitor information needs.
- Have relevant language, useful phrases, appropriate questions to ask and top dos and don’ts, for mastering inclusivity in customer service.
- Become confident in advising visitors on things to see and do locally based on their local knowledge and experience.
- Provide visitors with valuable information on local attractions, experiences, and services to enhance their visit.
Register for the Champions Programme workshop to elevate your team’s skills to provide an exceptional visitor experience. To register on this workshop please email champions@failteireland.ie
